Charles Town · 25414
Shenandoah Center
50 Mulberry Tree Street
Charles Town, WV 25414
Willow Tree Healthcare Center
⌖ Charles Town, WV · Jefferson County
No photos yet
Medicare overall rating 3 of 5 stars
Certified beds104
Medicare / MedicaidMedicare & Medicaid
OwnershipFor-profit (corporation)
About Willow Tree Healthcare Center
Willow Tree Healthcare Center is a 104-bed for-profit nursing home in Charles Town, WV. Medicare rates it 3 out of 5 stars overall (average); the average in West Virginia is 3.0. At its last full inspection (Jul 2025), inspectors found 12 problems, close to the West Virginia average of 11.7. None of the problems in its recent inspections were found to have harmed residents. Nurses and aides spend about 3 hr 38 min a day with each resident, about the same as the West Virginia average of 3 hr 40 min. About 40% of its nursing staff left in the past year. Medicare fined it $8,018 in the last three years. Its quality ratings are similar for short-term rehab (5 of 5) and long-term care (4 of 5).
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility nameWillow Tree Healthcare Center
LocationJefferson County, West Virginia
Phone(304) 725-6575
Address1263 South George Street, Charles Town, WV 25414 · Jefferson County
CMS provider number515156
Ownership typeFor-profit (corporation)
Operating companyCommunicare Health · 110 homes
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceOctober 10, 1997 (28 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official CMS inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from CMS's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
1 strength and 2 things to ask about in Medicare's inspection, fine and staffing records for this home.
Strengths
- Serious health citationsNone on recordNo citations for actual harm or immediate jeopardy since Jul 2025.Strength
About average
- Health citations at last inspection12 (Jul 2025)West Virginia average: 11.7. Most citations are minor and corrected within weeks.About average
- Nurse staffing per resident3 hr 38 min a dayWest Virginia average: 3 hr 40 minAbout average
- Nursing staff turnover40% a yearWest Virginia average: 44%About average
Things to ask about
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- Fines and penalties1 fine totaling $8,018Federal penalties from the last three years, most recently in May 2024 (about 2 years ago). The national average is $30,972 per home.Worth asking about
- Registered nurse time per resident38 min a dayWest Virginia average: 44 minWorse than state average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the West Virginia average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital23.3%State average: 22.5%About average
- Needed an emergency room visit8.5%State average: 11.3%Better than average
- Newly given antipsychotic drugs0.0%State average: 1.0%Better than average
Physical therapist time: about 3 minutes per resident a day. That is about the same as the state average of 3 minutes. If rehab is the goal, ask how many therapy sessions a week to expect.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury2.9%State average: 4.4%Better than average
- Pressure sores (bedsores)4.0%State average: 4.2%About average
- Given antipsychotic drugs14.1%State average: 13.4%About average
- Hospital stays per 1,000 resident days1.8State average: 1.8About average
Source: Medicare (CMS) quality measures, compared with the West Virginia average. Lower is better for every rate shown.
Who pays, and how full it is
Most residents here have their care paid by Medicaid. In West Virginia, Medicaid pays for 83% of resident days at a typical home.
- 88% Medicaid
- 4% Medicare
- 8% Private pay, insurance and other
Beds in use, on average98%West Virginia typical: 94%
Cost of care per resident day$366West Virginia typical: $396
Shares of resident days, from the home’s Medicare cost report for the year ending December 2024. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 3 stars now, down from 4 stars in January 2019. It has ranged from 1 to 4 stars and changed 10 times.
Overall rating3★
Health inspections3★
Staffing2★
Quality of care4★
Nurse hours per resident per day3.6
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 4 | 3 | 3 | 5 | 3.5 |
| Jan 2020 | 1 | 1 | 3 | 3 | 3.7 |
| Jan 2021 | 2 | 1 | 3 | 5 | 3.3 |
| Jan 2022 | 2 | 1 | 2 | 5 | 2.8 |
| Jan 2023 | 1 | 1 | 1 | 4 | 2.9 |
| Jan 2024 | 1 | 2 | 1 | 3 | 3.2 |
| Feb 2025 | 2 | 2 | 2 | 4 | 3.3 |
| Feb 2026 | 2 | 2 | 2 | 4 | 3.6 |
| Sep 2026 | 3 | 3 | 2 | 4 | 3.6 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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