Wise · 24293
Heritage Hall Wise
9434 Coeburn Mountain Road
Wise, VA 24293
Norton Community Hospital SNF Unit
Inside a hospital. This nursing unit is part of a hospital. Units like this often care for that hospital’s patients for a short stay after an admission, and may have their own admission rules. Ask before you plan around it.
⌖ Norton, VA · Wise County
No photos yet
Medicare overall rating 5 of 5 stars
Certified beds44
Medicare / MedicaidMedicare & Medicaid
OwnershipNon-profit (corporation)
About Norton Community Hospital SNF Unit
Norton Community Hospital SNF Unit is a 44-bed nonprofit nursing home in Norton, VA. Medicare rates it 5 out of 5 stars overall (much above average); the average in Virginia is 3.0. At its last full inspection (Feb 2026), inspectors found 6 problems, fewer than the Virginia average of 14.3. 1 citation in its recent inspections was for residents being harmed or put in immediate danger. Nurses and aides spend about 7 hr 14 min a day with each resident, more than the Virginia average of 3 hr 46 min. About 12% of its nursing staff left in the past year. Medicare fined it $10,400 in the last three years.
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility nameNorton Community Hospital Snf Unit
LocationWise County, Virginia
Phone(276) 679-9100
Address100 15th St Nw, Norton, VA 24273 · Wise County
CMS provider number495374
Ownership typeNon-profit (corporation)
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceApril 1, 2004 (22 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official CMS inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from CMS's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
4 strengths and 2 things to ask about in Medicare's inspection, fine and staffing records for this home. 2 care-quality measures are worse than the state average in the rehab and long-term care section below.
Strengths
- Health citations at last inspection6 (Feb 2026)Virginia average: 14.3. Most citations are minor and corrected within weeks.Strength
- Nurse staffing per resident7 hr 14 min a dayVirginia average: 3 hr 46 minStrength
- Registered nurse time per resident4 hr 14 min a dayVirginia average: 41 minStrength
- Nursing staff turnover12% a yearVirginia average: 48%Strength
Things to ask about
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- Serious health citations1 for actual harmCitations where inspectors found residents were harmed or put in immediate danger, most recently in Feb 2026 (within the past year). All 1 were later corrected.Ask about this
- Fines and penalties1 fine totaling $10,400Federal penalties from the last three years, most recently in Feb 2026 (within the past year). The national average is $30,972 per home.Worth asking about
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the Virginia average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital38.2%State average: 22.3%Worse than average
- Needed an emergency room visit8.5%State average: 11.5%Better than average
- Newly given antipsychotic drugs3.4%State average: 1.3%Worse than average
Physical therapist time: about 88 minutes per resident a day. That is more than the state average of 5 minutes. If rehab is the goal, ask how many therapy sessions a week to expect.
Source: Medicare (CMS) quality measures, compared with the Virginia average. Lower is better for every rate shown.
Ratings over time
Its overall Medicare rating is 5 stars now, up from 1 star in January 2019. It has ranged from 1 to 5 stars and changed 12 times.
Overall rating5★
Health inspections4★
Staffing5★
Quality of care4★
Nurse hours per resident per day7.2
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 1 | 1 | 4 | 1 | 4.0 |
| Jan 2020 | 4 | 3 | 5 | 2 | 4.5 |
| Jan 2021 | 4 | 3 | 5 | 3 | 5.0 |
| Jan 2022 | 4 | 3 | 5 | 2 | 4.8 |
| Jan 2023 | 3 | 3 | 5 | 1 | 6.2 |
| Jan 2024 | 2 | 3 | 1 | – | – |
| Feb 2025 | 3 | 3 | 4 | 3 | 7.8 |
| Feb 2026 | 4 | 3 | 5 | 3 | 8.3 |
| Sep 2026 | 5 | 4 | 5 | 4 | 7.2 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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