Charlotte · 28211
White Oak Manor - Charlotte
4009 Craig Avenue
Charlotte, NC 28211
Pelican Health Randolph
⌖ Charlotte, NC · Mecklenburg County
No photos yet
Medicare overall rating 1 of 5 stars
Certified beds100
Medicare / MedicaidMedicare & Medicaid
OwnershipFor-profit (corporation)
About Pelican Health Randolph
Pelican Health Randolph is a 100-bed for-profit nursing home in Charlotte, NC. Medicare rates it 1 out of 5 stars overall (much below average); the average in North Carolina is 2.9. At its last full inspection (Sep 2025), inspectors found 15 problems, more than the North Carolina average of 4.7. None of the problems in its recent inspections were found to have harmed residents. Nurses and aides spend about 3 hr 09 min a day with each resident, less than the North Carolina average of 3 hr 51 min. About 76% of its nursing staff left in the past year. Medicare fined it $19,663 in the last three years. Its quality ratings are stronger for long-term care than for short-term rehab.
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility namePelican Health Randolph LLC
LocationMecklenburg County, North Carolina
Phone(704) 364-8363
Address4801 Randolph Road, Charlotte, NC 28211 · Mecklenburg County
CMS provider number345134
Ownership typeFor-profit (corporation)
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceOctober 1, 1980 (45 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official CMS inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from CMS's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
1 strength and 4 things to ask about in Medicare's inspection, fine and staffing records for this home.
Strengths
- Serious health citationsNone on recordNo citations for actual harm or immediate jeopardy since Sep 2025.Strength
About average
- Registered nurse time per resident39 min a dayNorth Carolina average: 37 minAbout average
Things to ask about
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- Fines and penalties3 fines totaling $19,663Federal penalties from the last three years, most recently in Apr 2024 (about 2 years ago). The national average is $30,972 per home.Worth asking about
- Health citations at last inspection15 (Sep 2025)North Carolina average: 4.7. Most citations are minor and corrected within weeks.Worse than state average
- Nurse staffing per resident3 hr 09 min a dayNorth Carolina average: 3 hr 51 minWorse than state average
- Nursing staff turnover76% a yearNorth Carolina average: 49%Worse than state average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the North Carolina average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital25.9%State average: 22.9%About average
- Needed an emergency room visit6.1%State average: 12.9%Better than average
- Newly given antipsychotic drugs0.9%State average: 1.4%Better than average
Physical therapist time: about 3 minutes per resident a day. That is less than the state average of 5 minutes. If rehab is the goal, ask how many therapy sessions a week to expect.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury2.9%State average: 3.5%About average
- Pressure sores (bedsores)6.0%State average: 5.5%About average
- Given antipsychotic drugs5.8%State average: 14.0%Better than average
Source: Medicare (CMS) quality measures, compared with the North Carolina average. Lower is better for every rate shown.
Who pays, and how full it is
Most residents here have their care paid by Medicaid. In North Carolina, Medicaid pays for 64% of resident days at a typical home.
- 74% Medicaid
- 4% Medicare
- 22% Private pay, insurance and other
Beds in use, on average80%North Carolina typical: 82%
Cost of care per resident day$349North Carolina typical: $346
Shares of resident days, from the home’s Medicare cost report for the year ending December 2024. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 1 star now, down from 2 stars in January 2019. It has ranged from 1 to 4 stars and changed 15 times.
Overall rating1★
Health inspections2★
Staffing1★
Quality of care4★
Nurse hours per resident per day3.2
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 2 | 2 | 2 | 2 | 3.3 |
| Jan 2020 | 3 | 3 | 2 | 3 | 3.0 |
| Jan 2021 | 3 | 3 | 2 | 4 | 3.9 |
| Jan 2022 | 3 | 3 | 2 | 2 | 3.0 |
| Jan 2023 | 2 | 2 | 2 | 2 | 3.7 |
| Jan 2024 | 1 | 1 | 1 | – | 3.4 |
| Feb 2025 | 2 | 2 | 2 | 4 | 3.9 |
| Feb 2026 | 2 | 2 | 2 | 4 | 3.2 |
| Sep 2026 | 1 | 2 | 1 | 4 | 3.2 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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