Winston-Salem · 27104
Willow Valley Center for Nursing and Rehabilitatio
1900 W 1st Street
Winston-Salem, NC 27104
Arbor Acres United Methodist Retirement Community
⌖ Winston Salem, NC · Forsyth County
No photos yet
Medicare overall rating 4 of 5 stars
Certified beds6
Medicare / MedicaidMedicare only
OwnershipNon-profit (corporation)
About Arbor Acres United Methodist Retirement Community
Arbor Acres United Methodist Retirement Community is a 6-bed nonprofit nursing home in Winston Salem, NC. Medicare rates it 4 out of 5 stars overall (above average); the average in North Carolina is 2.9. At its last full inspection (Mar 2026), inspectors found 1 problem, fewer than the North Carolina average of 4.7. None of the problems in its recent inspections were found to have harmed residents. It has had no federal fines in the last three years.
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility nameArbor Acres United Methodist Retirement Community
LocationForsyth County, North Carolina
Phone(336) 724-7921
Address1250 Arbor Road, Winston Salem, NC 27104 · Forsyth County
CMS provider number345573
Ownership typeNon-profit (corporation)
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceJune 30, 2017 (9 years)
✓ Medicare✗ Medicaid
Quality & inspections
Explore this facility's official CMS inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from CMS's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
3 strengths in Medicare's inspection, fine and staffing records for this home. 1 care-quality measure is worse than the state average in the rehab and long-term care section below.
Strengths
- Serious health citationsNone on recordNo citations for actual harm or immediate jeopardy since Mar 2026.Strength
- Fines and penaltiesNoneNo federal fines or payment denials in the last three years.Strength
- Health citations at last inspection1 (Mar 2026)North Carolina average: 4.7. Most citations are minor and corrected within weeks.Strength
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the North Carolina average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital24.0%State average: 22.9%About average
- Needed an emergency room visit4.6%State average: 12.9%Better than average
- Newly given antipsychotic drugs2.9%State average: 1.4%Worse than average
Source: Medicare (CMS) quality measures, compared with the North Carolina average. Lower is better for every rate shown.
Who pays, and how full it is
Many residents here pay privately or through insurance. In North Carolina, Medicaid pays for 64% of resident days at a typical home.
- 0% Medicaid
- 1% Medicare
- 99% Private pay, insurance and other
Beds in use, on average90%North Carolina typical: 82%
Cost of care per resident day$757North Carolina typical: $346
Shares of resident days, from the home’s Medicare cost report for the year ending December 2024. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 4 stars now, down from 5 stars in April 2019. It has ranged from 3 to 5 stars and changed 19 times.
Overall rating4★
Health inspections4★
Staffing1★
Quality of care2★
Nurse hours per resident per day1.2
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Apr 2019 | 5 | 5 | 3 | 5 | 5.9 |
| Jan 2020 | 5 | 4 | 4 | 5 | 7.2 |
| Jan 2021 | 5 | 4 | 2 | 5 | 4.3 |
| Jan 2022 | 4 | 4 | 3 | – | 6.3 |
| Jan 2023 | 4 | 4 | 4 | – | 5.3 |
| Jan 2024 | 4 | 4 | 4 | 4 | 6.9 |
| Feb 2025 | 5 | 5 | 5 | 3 | 8.2 |
| Feb 2026 | 4 | 5 | 1 | 3 | 1.8 |
| Sep 2026 | 4 | 4 | – | 2 | – |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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