Hilo · 96720
Yukio Okutsu State Veterans Home
1180 Waianuenue Avenue
Hilo, HI 96720
Hilo Benioff Medical Center
⌖ Hilo, HI · Hawaii County
No photos yet
Medicare overall rating 4 of 5 stars
Certified beds52
Medicare / MedicaidMedicare & Medicaid
OwnershipGovernment (state)
About Hilo Benioff Medical Center
Hilo Benioff Medical Center is a 52-bed government-run nursing home in Hilo, HI. Medicare rates it 4 out of 5 stars overall (above average); the average in Hawaii is 3.7. At its last full inspection (Feb 2025), inspectors found 15 problems, more than the Hawaii average of 9.5. None of the problems in its recent inspections were found to have harmed residents. Nurses and aides spend about 5 hr 20 min a day with each resident, about the same as the Hawaii average of 4 hr 58 min. About 31% of its nursing staff left in the past year. It has had no federal fines in the last three years.
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility nameHilo Benioff Medical Center
LocationHawaii County, Hawaii
Phone(808) 932-3000
Address1190 Waianuenue Avenue, Hilo, HI 96720 · Hawaii County
CMS provider number125002
Ownership typeGovernment (state)
Operating companyHawaii Health Systems Corporation · 7 homes
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceJanuary 1, 1967 (59 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official CMS inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from CMS's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
3 strengths and 2 things to ask about in Medicare's inspection, fine and staffing records for this home. 1 care-quality measure is worse than the state average in the rehab and long-term care section below.
Strengths
- Serious health citationsNone on recordNo citations for actual harm or immediate jeopardy since Feb 2025.Strength
- Fines and penaltiesNoneNo federal fines or payment denials in the last three years.Strength
- Nursing staff turnover31% a yearHawaii average: 36%Strength
About average
- Nurse staffing per resident5 hr 20 min a dayHawaii average: 4 hr 58 minAbout average
Things to ask about
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- Health citations at last inspection15 (Feb 2025)Hawaii average: 9.5. Most citations are minor and corrected within weeks.Worse than state average
- Registered nurse time per resident1 hr 26 min a dayHawaii average: 1 hr 45 minWorse than state average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the Hawaii average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury1.0%State average: 1.9%Better than average
- Pressure sores (bedsores)4.0%State average: 3.4%About average
- Given antipsychotic drugs32.6%State average: 11.9%Worse than average
- Hospital stays per 1,000 resident days1.0State average: 1.1About average
Source: Medicare (CMS) quality measures, compared with the Hawaii average. Lower is better for every rate shown.
Ratings over time
Its overall Medicare rating is 4 stars now, down from 5 stars in January 2019. It has ranged from 1 to 5 stars and changed 5 times.
Overall rating4★
Health inspections3★
Staffing5★
Quality of care4★
Nurse hours per resident per day5.3
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 5 | 4 | 5 | 5 | 5.2 |
| Jan 2020 | 3 | 2 | 5 | 4 | 5.3 |
| Jan 2021 | 5 | 3 | 5 | 5 | 6.1 |
| Jan 2022 | 5 | 4 | 5 | 5 | 5.4 |
| Jan 2023 | 5 | 4 | 5 | 5 | 4.6 |
| Jan 2024 | 5 | 4 | 5 | 4 | 4.9 |
| Feb 2025 | 5 | 5 | 4 | 4 | 4.7 |
| Feb 2026 | 4 | 3 | 5 | 2 | 6.0 |
| Sep 2026 | 4 | 3 | 5 | 4 | 5.3 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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