Rio Rancho · 87124
The Suites Rio Vista
2410 19th Street Se
Rio Rancho, NM 87124
The Neighborhood in Rio Rancho
⌖ Rio Rancho, NM · Sandoval County
No photos yet
Medicare overall rating 2 of 5 stars
Certified beds48
Medicare / MedicaidMedicare & Medicaid
OwnershipNon-profit (corporation)
About The Neighborhood in Rio Rancho
The Neighborhood in Rio Rancho is a 48-bed nonprofit nursing home in Rio Rancho, NM. Medicare rates it 2 out of 5 stars overall (below average); the average in New Mexico is 2.9. At its last full inspection (Nov 2025), inspectors found 12 problems, fewer than the New Mexico average of 17.9. 1 citation in its recent inspections was for residents being harmed or put in immediate danger. Nurses and aides spend about 4 hr 50 min a day with each resident, more than the New Mexico average of 3 hr 32 min. About 82% of its nursing staff left in the past year. Medicare fined it $8,278 in the last three years. Its quality ratings are stronger for short-term rehab than for long-term care.
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility nameThe Neighborhood In Rio Rancho
LocationSandoval County, New Mexico
Phone(505) 994-2296
Address900 Loma Colorado Blvd Ne, Rio Rancho, NM 87124 · Sandoval County
Medicare provider number325130
Ownership typeNon-profit (corporation)
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceAugust 10, 2016 (10 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official Medicare inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from Medicare's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
3 strengths and 4 things to ask about in Medicare's inspection, fine and staffing records for this home. 1 care-quality measure is worse than the state average in the rehab and long-term care section below.
Strengths
- Health citations at last inspection12 (Nov 2025)New Mexico average: 17.9. Most citations are minor and corrected within weeks.Strength
- Nurse staffing per resident4 hr 50 min a dayNew Mexico average: 3 hr 32 minStrength
- Registered nurse time per resident1 hr 02 min a dayNew Mexico average: 38 minStrength
Things to ask about
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- Abuse citationOn recordMedicare shows this icon when a home was cited for abuse, neglect or exploitation in recent inspections. Ask what happened and what changed.Ask about this
- Serious health citations1 for actual harmCitations where inspectors found residents were harmed or put in immediate danger, most recently in Nov 2025 (within the past year). All 1 were later corrected.Ask about this
- Fines and penalties1 fine totaling $8,278Federal penalties from the last three years, most recently in Nov 2025 (within the past year). The national average is $30,972 per home.Worth asking about
- Nursing staff turnover82% a yearNew Mexico average: 53%Worse than state average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the New Mexico average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital18.1%State average: 22.0%About average
- Needed an emergency room visit17.7%State average: 15.7%About average
- Newly given antipsychotic drugs0.0%State average: 1.1%Better than average
Physical therapist time: about 6 minutes per resident a day. That is more than the state average of 5 minutes. If rehab is the goal, ask how many therapy sessions a week to expect.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury4.2%State average: 3.5%About average
- Pressure sores (bedsores)13.0%State average: 5.2%Worse than average
- Given antipsychotic drugs8.5%State average: 14.5%Better than average
Source: Medicare (CMS) quality measures, compared with the New Mexico average. Lower is better for every rate shown.
Who pays, and how full it is
Many residents here pay privately or through insurance. In New Mexico, Medicaid pays for 70% of resident days at a typical home.
- 23% Medicaid
- 5% Medicare
- 72% Private pay, insurance and other
Beds in use, on average68%New Mexico typical: 83%
Cost of care per resident day$731New Mexico typical: $412
Shares of resident days, from the home’s Medicare cost report for the year ending March 2025. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 2 stars now, down from 5 stars in January 2019. It has ranged from 2 to 5 stars and changed 13 times.
Overall rating2★
Health inspections2★
Staffing4★
Quality of care3★
Nurse hours per resident per day4.8
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 5 | 5 | 4 | 3 | 5.0 |
| Jan 2020 | 4 | 4 | 4 | 2 | 4.7 |
| Jan 2021 | 4 | 4 | 5 | 1 | 6.6 |
| Jan 2022 | 4 | 3 | 4 | 3 | 3.6 |
| Jan 2023 | 2 | 2 | 3 | 3 | 3.6 |
| Jan 2024 | 2 | 2 | 2 | 2 | 3.3 |
| Feb 2025 | 3 | 4 | 4 | 1 | 5.1 |
| Feb 2026 | 2 | 2 | 4 | 4 | 6.1 |
| Sep 2026 | 2 | 2 | 4 | 3 | 4.8 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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