Hackensack · 1.1 mi
Complete Care at Regent
1 of 5 · Medicare
View facility →Complete Care at Prospect Heights
⌖ Hackensack, NJ · Bergen County
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Medicare overall rating 2 of 5 stars
Certified beds196
Medicare / MedicaidMedicare & Medicaid
OwnershipFor-profit (limited liability company)
About Complete Care at Prospect Heights
Complete Care at Prospect Heights is a 196-bed for-profit nursing home in Hackensack, NJ. Medicare rates it 2 out of 5 stars overall (below average); the average in New Jersey is 3.3.
- Inspections: 19 problems at its last full inspection (Jan 2026), more than the New Jersey average of 8.6. None of its recent citations were for residents being harmed.
- Staffing: nurses and aides spend about 3 hr 05 min a day with each resident, less than the New Jersey average of 3 hr 51 min. About 46% of nursing staff left in the past year.
- Fines: $59,312 in federal fines in the last three years.
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
Key details
Facility nameComplete Care At Prospect Heights LLC
LocationBergen County, New Jersey
Phone(201) 678-1800
Address336 Prospect Ave, Hackensack, NJ 07601 · Bergen County
Medicare provider number315460
Ownership typeFor-profit (limited liability company)
Operating companyComplete Care · 85 homes
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceJanuary 5, 2000 (26 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official Medicare inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from Medicare's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
2 strengths and 4 things to ask about in Medicare's inspection, fine and staffing records for this home. 1 care-quality measure is worse than the state average in the rehab and long-term care section below.
Strengths
- Serious health citationsNone since Jan 2026No citations for actual harm or immediate jeopardy since Jan 2026.Strength
- Registered nurse time per resident52 min a dayNew Jersey average: 41 minStrength
Things to ask about
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- Fines and penalties6 fines totaling $59,312Federal penalties from the last three years, most recently in Apr 2024 (about 2 years ago). The national average is $30,972 per home.Ask about this
- Health citations at last inspection19 (Jan 2026)New Jersey average: 8.6.Worse than state average
- Nurse staffing per resident3 hr 05 min a dayNew Jersey average: 3 hr 51 minWorse than state average
- Nursing staff turnover46% a yearNew Jersey average: 40%Worse than state average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the New Jersey average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital24.6%State average: 24.9%About average
- Needed an emergency room visit5.5%State average: 8.1%Better than average
- Newly given antipsychotic drugs1.2%State average: 1.2%About average
Physical therapist time: about 12 minutes a day per resident, averaged across all residents, including long-term residents who get little or no therapy. That is more than the state average of 6 minutes. It is not one person’s therapy schedule; if rehab is the goal, ask how many therapy sessions a week to expect.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury1.4%State average: 2.3%Better than average
- Pressure sores (bedsores)7.9%State average: 5.4%Worse than average
- Given antipsychotic drugs8.7%State average: 12.7%Better than average
- Hospital stays per 1,000 resident days1.8State average: 2.1About average
Source: Medicare (CMS) quality measures, compared with the New Jersey average. Lower is better for every rate shown.
Who pays, and how full it is
Residents’ care here is paid by a mix of Medicaid, Medicare and private pay. In New Jersey, Medicaid pays for 64% of resident days at a typical home.
- 31% Medicaid
- 27% Medicare
- 42% Private pay, insurance and other
Beds in use, on average50%New Jersey typical: 83%
Facility operating cost per resident day$605New Jersey typical: $391
Shares of resident days, from the home’s Medicare cost report for the year ending December 2024. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 2 stars now, down from 5 stars in January 2019. It has ranged from 1 to 5 stars and changed 9 times.
Overall rating2★
Health inspections1★
Staffing2★
Quality of care5★
Nurse hours per resident per day3.1
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 5 | 4 | 4 | 5 | 5.0 |
| Jan 2020 | 5 | 3 | 4 | 5 | 4.6 |
| Jan 2021 | 5 | 3 | 5 | 5 | 6.3 |
| Jan 2022 | 4 | 3 | 5 | 4 | 5.9 |
| Jan 2023 | 4 | 3 | 4 | 5 | 5.8 |
| Jan 2024 | 5 | 4 | 4 | 5 | 5.7 |
| Feb 2025 | 1 | 1 | 2 | 4 | 4.2 |
| Feb 2026 | 2 | 1 | 2 | 5 | 3.3 |
| Sep 2026 | 2 | 1 | 2 | 5 | 3.1 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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View facility →Family reviews
No family reviews of this home yet. Reviews are separate from Medicare’s ratings and are checked before they’re published.