Manchester · 1.2 mi
Villa Crest Nursing and Retirement Center
4 of 5 · Medicare
View facility →Holy Cross Health Center
⌖ Manchester, NH · Hillsborough County · Medicare data as of September 2026
No photos yet
Medicare overall rating 5 of 5 stars
Certified beds40
Medicare / MedicaidMedicare & Medicaid
OwnershipNon-profit (church related)
About Holy Cross Health Center
Holy Cross Health Center is a 40-bed nonprofit nursing home in Manchester, NH. Medicare rates it 5 out of 5 stars overall (much above average); the average in New Hampshire is 3.0.
- Inspections: 1 problem at its last full inspection (Feb 2026), fewer than the New Hampshire average of 4.0. None of its recent citations were for residents being harmed.
- Staffing: nurses and aides spend about 4 hr 42 min a day with each resident, more than the New Hampshire average of 3 hr 54 min. About 34% of nursing staff left in the past year.
- Fines: no federal fines in the last three years.
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
Key details
Facility nameHoly Cross Health Center
LocationHillsborough County, New Hampshire
Phone(603) 628-3550
Address357 Island Pond Road, Manchester, NH 03109 · Hillsborough County
Medicare provider number305074
Ownership typeNon-profit (church related)
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceMarch 15, 1996 (30 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official Medicare inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from Medicare's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
5 strengths in Medicare's inspection, fine and staffing records for this home. 1 care-quality measure is worse than the state average in the rehab and long-term care section below.
Strengths
- Serious health citationsNone since Feb 2026No citations for actual harm or immediate jeopardy since Feb 2026.Strength
- Fines and penaltiesNoneNo federal fines or payment denials in the last three years.Strength
- Health citations at last inspection1 (Feb 2026)New Hampshire average: 4.0.Strength
- Nurse staffing per resident4 hr 42 min a dayNew Hampshire average: 3 hr 54 minStrength
- Nursing staff turnover34% a yearNew Hampshire average: 44%Strength
About average
- Registered nurse time per resident47 min a dayNew Hampshire average: 47 minAbout average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the New Hampshire average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury9.9%State average: 4.4%Worse than average
- Pressure sores (bedsores)4.8%State average: 4.2%About average
- Given antipsychotic drugs15.1%State average: 17.8%About average
- Hospital stays per 1,000 resident days1.6State average: 1.6About average
Source: Medicare (CMS) quality measures, compared with the New Hampshire average. Lower is better for every rate shown.
Who pays, and how full it is
Most residents here have their care paid by Medicaid. In New Hampshire, Medicaid pays for 66% of resident days at a typical home.
- 81% Medicaid
- 6% Medicare
- 12% Private pay, insurance and other
Beds in use, on average93%New Hampshire typical: 82%
Facility operating cost per resident day$478New Hampshire typical: $412
Shares of resident days, from the home’s Medicare cost report for the year ending December 2024. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
What a stay may cost
- Short-term rehab with Medicare: after a qualifying hospital stay, Medicare pays in full for days 1–20. From day 21 to day 100 you pay $217 a day (2026), unless other coverage pays it. Medicare stops after day 100. Estimate a rehab stay →
- Paying privately: ask the home for its daily rate, what it includes and how often it rises. What nursing homes typically cost →
- Medicaid: this home is certified for Medicaid, which pays for most long-term care once savings run low. Ask whether a Medicaid bed is available. Medicaid rules in New Hampshire →
Medicare amounts from Medicare.gov. Prices vary with room type and care needs, so always confirm with the home.
Ratings over time
Its overall Medicare rating is 5 stars now, up from 4 stars in January 2019. It has ranged from 2 to 5 stars and changed 11 times.
Overall rating5★
Health inspections4★
Staffing5★
Quality of care3★
Nurse hours per resident per day4.7
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 4 | 4 | 1 | 5 | 4.1 |
| Jan 2020 | 5 | 5 | 1 | 5 | 4.1 |
| Jan 2021 | 5 | 4 | 3 | 5 | 4.2 |
| Jan 2022 | 2 | 3 | 1 | 3 | 3.8 |
| Jan 2023 | 3 | 4 | 1 | 3 | 5.0 |
| Jan 2024 | 4 | 3 | 5 | 2 | 5.6 |
| Feb 2025 | 4 | 5 | 4 | 1 | 5.5 |
| Feb 2026 | 5 | 5 | 5 | 4 | 5.2 |
| Sep 2026 | 5 | 4 | 5 | 3 | 4.7 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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View facility →Family reviews
No family reviews of this home yet. Reviews are separate from Medicare’s ratings and are checked before they’re published.