Manchester · 06040
Manchester Rehabilitation and Healthcare Center
385 W Center St
Manchester, CT 06040
Touchpoints at Manchester
⌖ Manchester, CT · Capitol County
No photos yet
Medicare overall rating 4 of 5 stars
Certified beds127
Medicare / MedicaidMedicare & Medicaid
OwnershipFor-profit (corporation)
About Touchpoints at Manchester
Touchpoints at Manchester is a 127-bed for-profit nursing home in Manchester, CT. Medicare rates it 4 out of 5 stars overall (above average); the average in Connecticut is 3.0. At its last full inspection (Aug 2025), inspectors found 6 problems, fewer than the Connecticut average of 13.4. None of the problems in its recent inspections were found to have harmed residents. Nurses and aides spend about 2 hr 57 min a day with each resident, less than the Connecticut average of 3 hr 44 min. About 21% of its nursing staff left in the past year. It has had no federal fines in the last three years. Its quality ratings are similar for short-term rehab (4 of 5) and long-term care (4 of 5).
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility nameTouchpoints At Manchester
LocationCapitol County, Connecticut
Phone(860) 533-3086
Address333 Bidwell St, Manchester, CT 06040 · Capitol County
CMS provider number75314
Ownership typeFor-profit (corporation)
Operating companyIcare Health Network · 12 homes
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceJanuary 1, 1988 (38 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official CMS inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from CMS's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
4 strengths and 2 things to ask about in Medicare's inspection, fine and staffing records for this home. 1 care-quality measure is worse than the state average in the rehab and long-term care section below.
Strengths
- Serious health citationsNone on recordNo citations for actual harm or immediate jeopardy since Aug 2025.Strength
- Fines and penaltiesNoneNo federal fines or payment denials in the last three years.Strength
- Health citations at last inspection6 (Aug 2025)Connecticut average: 13.4. Most citations are minor and corrected within weeks.Strength
- Nursing staff turnover21% a yearConnecticut average: 37%Strength
Things to ask about
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- Nurse staffing per resident2 hr 57 min a dayConnecticut average: 3 hr 44 minWorse than state average
- Registered nurse time per resident30 min a dayConnecticut average: 41 minWorse than state average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the Connecticut average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital30.1%State average: 24.3%Worse than average
- Needed an emergency room visit8.8%State average: 10.7%About average
- Newly given antipsychotic drugs0.0%State average: 1.5%Better than average
Physical therapist time: about 3 minutes per resident a day. That is less than the state average of 5 minutes. If rehab is the goal, ask how many therapy sessions a week to expect.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury1.6%State average: 3.5%Better than average
- Pressure sores (bedsores)3.2%State average: 4.0%Better than average
- Given antipsychotic drugs17.9%State average: 17.8%About average
Source: Medicare (CMS) quality measures, compared with the Connecticut average. Lower is better for every rate shown.
Who pays, and how full it is
Most residents here have their care paid by Medicaid. In Connecticut, Medicaid pays for 68% of resident days at a typical home.
- 89% Medicaid
- 3% Medicare
- 8% Private pay, insurance and other
Beds in use, on average91%Connecticut typical: 89%
Cost of care per resident day$346Connecticut typical: $392
Shares of resident days, from the home’s Medicare cost report for the year ending December 2024. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 4 stars now, down from 5 stars in January 2019. It has ranged from 1 to 5 stars and changed 14 times.
Overall rating4★
Health inspections4★
Staffing3★
Quality of care4★
Nurse hours per resident per day2.9
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 5 | 3 | 4 | 5 | 3.0 |
| Jan 2020 | 2 | 2 | 3 | 2 | 3.0 |
| Jan 2021 | 3 | 2 | 3 | 5 | 3.0 |
| Jan 2022 | 4 | 3 | 3 | 5 | 3.0 |
| Jan 2023 | 3 | 3 | 3 | 4 | 3.1 |
| Jan 2024 | 2 | 2 | 3 | 4 | 2.9 |
| Feb 2025 | 3 | 3 | 3 | 4 | 3.0 |
| Feb 2026 | 4 | 4 | 3 | – | 3.1 |
| Sep 2026 | 4 | 4 | 3 | 4 | 2.9 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
Other nursing homes near Manchester
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