Palo Alto · 94301
Palo Alto Post-Acute
911 Bryant Street
Palo Alto, CA 94301
Webster House
Top Rated for Short-Term Rehab, 2026 Top Rated for Long-Term Care, 2026Is this your home? Get your free badge →
⌖ Palo Alto, CA · Santa Clara County
No photos yet
Medicare overall rating 5 of 5 stars
Certified beds145
Medicare / MedicaidMedicare & Medicaid
OwnershipNon-profit (corporation)
About Webster House
Webster House is a 145-bed nonprofit nursing home in Palo Alto, CA. Medicare rates it 5 out of 5 stars overall (much above average); the average in California is 3.2.
- Inspections: 3 problems at its last full inspection (Jan 2025), fewer than the California average of 15.6. None of its recent citations were for residents being harmed.
- Staffing: nurses and aides spend about 5 hr 03 min a day with each resident, more than the California average of 4 hr 31 min. About 21% of nursing staff left in the past year.
- Fines: no federal fines in the last three years.
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
Key details
Facility nameWebster House
LocationSanta Clara County, California
Phone(650) 328-3300
Address437 Webster Street, Palo Alto, CA 94301 · Santa Clara County
Medicare provider number555156
Ownership typeNon-profit (corporation)
Operating companyFront Porch · 9 homes
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceJune 8, 1983 (43 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official Medicare inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from Medicare's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
6 strengths in Medicare's inspection, fine and staffing records for this home. 2 care-quality measures are worse than the state average in the rehab and long-term care section below.
Strengths
- Serious health citationsNone since Jan 2025No citations for actual harm or immediate jeopardy since Jan 2025.Strength
- Fines and penaltiesNoneNo federal fines or payment denials in the last three years.Strength
- Health citations at last inspection3 (Jan 2025)California average: 15.6.Strength
- Nurse staffing per resident5 hr 03 min a dayCalifornia average: 4 hr 31 minStrength
- Registered nurse time per resident1 hr 04 min a dayCalifornia average: 40 minStrength
- Nursing staff turnover21% a yearCalifornia average: 37%Strength
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the California average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital27.4%State average: 23.0%About average
- Needed an emergency room visit4.3%State average: 11.2%Better than average
- Newly given antipsychotic drugs0.4%State average: 1.5%Better than average
Physical therapist time: about 2 minutes a day per resident, averaged across all residents, including long-term residents who get little or no therapy. That is less than the state average of 6 minutes. It is not one person’s therapy schedule; if rehab is the goal, ask how many therapy sessions a week to expect.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury2.2%State average: 1.6%Worse than average
- Pressure sores (bedsores)1.9%State average: 4.3%Better than average
- Given antipsychotic drugs8.1%State average: 12.0%Better than average
- Hospital stays per 1,000 resident days4.0State average: 2.2Worse than average
Source: Medicare (CMS) quality measures, compared with the California average. Lower is better for every rate shown.
Who pays, and how full it is
Most residents here have their care paid by Medicaid. In California, Medicaid pays for 7% of resident days at a typical home.
- 65% Medicaid
- 13% Medicare
- 22% Private pay, insurance and other
Beds in use, on average42%California typical: 90%
Facility operating cost per resident day$864California typical: $464
Shares of resident days, from the home’s Medicare cost report for the year ending March 2025. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 5 stars now, up from 4 stars in January 2019. It has ranged from 3 to 5 stars and changed 12 times.
Overall rating5★
Health inspections5★
Staffing5★
Quality of care5★
Nurse hours per resident per day5.1
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 4 | 3 | 4 | 4 | 4.1 |
| Jan 2020 | 3 | 2 | 5 | 3 | 4.1 |
| Jan 2021 | 5 | 4 | 4 | 5 | 3.7 |
| Jan 2022 | 4 | 3 | 3 | 5 | 3.8 |
| Jan 2023 | 4 | 4 | 1 | 5 | 2.6 |
| Jan 2024 | 4 | 3 | 4 | 5 | 4.3 |
| Feb 2025 | 5 | 4 | 5 | 4 | 4.5 |
| Feb 2026 | 5 | 5 | 4 | 4 | 4.4 |
| Sep 2026 | 5 | 5 | 5 | 5 | 5.1 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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Family reviews
No family reviews of this home yet. Reviews are separate from Medicare’s ratings and are checked before they’re published.