Kalamazoo · 49001
Harold and Grace Upjohn Community Care Center
2400 Portage St
Kalamazoo, MI 49001
Villa at Borgess Place
⌖ Kalamazoo, MI · Kalamazoo County
No photos yet
Medicare overall rating 2 of 5 stars
Certified beds101
Medicare / MedicaidMedicare & Medicaid
OwnershipFor-profit (corporation)
About Villa at Borgess Place
Villa at Borgess Place is a 101-bed for-profit nursing home in Kalamazoo, MI. Medicare rates it 2 out of 5 stars overall (below average); the average in Michigan is 3.1. At its last full inspection (Aug 2025), inspectors found 31 problems, more than the Michigan average of 9.9. 4 citations in its recent inspections were for residents being harmed or put in immediate danger. Nurses and aides spend about 4 hr 24 min a day with each resident, more than the Michigan average of 3 hr 59 min. About 64% of its nursing staff left in the past year. Medicare fined it $46,409 in the last three years. Its quality ratings are similar for short-term rehab (4 of 5) and long-term care (5 of 5).
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility nameVilla At Borgess Place
LocationKalamazoo County, Michigan
Phone(269) 552-6500
Address3057 Gull Road, Kalamazoo, MI 49048 · Kalamazoo County
CMS provider number235289
Ownership typeFor-profit (corporation)
Operating companyVilla Healthcare · 21 homes
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceApril 16, 1976 (50 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official CMS inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from CMS's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
1 strength and 5 things to ask about in Medicare's inspection, fine and staffing records for this home. 1 care-quality measure is worse than the state average in the rehab and long-term care section below.
Strengths
- Nurse staffing per resident4 hr 24 min a dayMichigan average: 3 hr 59 minStrength
Things to ask about
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- Serious health citations4 for actual harmCitations where inspectors found residents were harmed or put in immediate danger, most recently in Apr 2026 (within the past year). All 4 were later corrected.Ask about this
- Fines and penalties1 fine totaling $46,409; 1 Medicare payment denialFederal penalties from the last three years, most recently in Aug 2025 (about 1 year ago). The national average is $30,972 per home.Ask about this
- Health citations at last inspection31 (Aug 2025)Michigan average: 9.9. Most citations are minor and corrected within weeks.Worse than state average
- Registered nurse time per resident35 min a dayMichigan average: 47 minWorse than state average
- Nursing staff turnover64% a yearMichigan average: 44%Worse than state average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the Michigan average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital20.0%State average: 24.0%About average
- Needed an emergency room visit9.2%State average: 11.7%Better than average
- Newly given antipsychotic drugs0.3%State average: 1.1%Better than average
Physical therapist time: about 5 minutes per resident a day. That is more than the state average of 4 minutes. If rehab is the goal, ask how many therapy sessions a week to expect.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury2.7%State average: 3.0%About average
- Pressure sores (bedsores)7.9%State average: 5.1%Worse than average
- Given antipsychotic drugs4.9%State average: 14.8%Better than average
Source: Medicare (CMS) quality measures, compared with the Michigan average. Lower is better for every rate shown.
Who pays, and how full it is
Many residents here pay privately or through insurance. In Michigan, Medicaid pays for 62% of resident days at a typical home.
- 0% Medicaid
- 10% Medicare
- 90% Private pay, insurance and other
Beds in use, on average76%Michigan typical: 81%
Cost of care per resident day$293Michigan typical: $381
Shares of resident days, from the home’s Medicare cost report for the year ending June 2024. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 2 stars now, down from 4 stars in January 2019. It has ranged from 1 to 5 stars and changed 10 times.
Overall rating2★
Health inspections1★
Staffing3★
Quality of care5★
Nurse hours per resident per day4.4
20192020202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Jan 2019 | 4 | 3 | 5 | 4 | 4.6 |
| Jan 2020 | 5 | 3 | 5 | 5 | 4.8 |
| Jan 2021 | 5 | 3 | 5 | 5 | 4.6 |
| Jan 2022 | 5 | 4 | 5 | 5 | 4.3 |
| Jan 2023 | 5 | 4 | 3 | 5 | 3.9 |
| Jan 2024 | 4 | 4 | 3 | 4 | 3.8 |
| Feb 2025 | 3 | 3 | 3 | 4 | 4.2 |
| Feb 2026 | 1 | 1 | 4 | 4 | 4.6 |
| Sep 2026 | 2 | 1 | 3 | 5 | 4.4 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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