Hagerstown · 21742
Coffman Nursing Home
1304 Pennsylvania Avenue
Hagerstown, MD 21742
Complete Care at Hagerstown
⌖ Hagerstown, MD · Washington County
No photos yet
Medicare overall rating 1 of 5 stars
Certified beds60
Medicare / MedicaidMedicare & Medicaid
OwnershipFor-profit (limited liability company)
About Complete Care at Hagerstown
Complete Care at Hagerstown is a 60-bed for-profit nursing home in Hagerstown, MD. Medicare rates it 1 out of 5 stars overall (much below average); the average in Maryland is 3.2. At its last full inspection (Jul 2026), inspectors found 44 problems, more than the Maryland average of 17.0. 1 citation in its recent inspections was for residents being harmed or put in immediate danger. Nurses and aides spend about 3 hr 55 min a day with each resident, about the same as the Maryland average of 3 hr 52 min. About 56% of its nursing staff left in the past year. Medicare fined it $43,352 in the last three years. Its quality ratings are similar for short-term rehab (5 of 5) and long-term care (4 of 5).
Written from Medicare’s published figures; nothing here is paid for or written by the home. Our methodology
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Key details
Facility nameComplete Care At Hagerstown
LocationWashington County, Maryland
Phone(301) 733-8700
Address14014 Marsh Pike, Hagerstown, MD 21742 · Washington County
CMS provider number215365
Ownership typeFor-profit (limited liability company)
Operating companyComplete Care · 85 homes
Official inspection reportsRead them on Medicare.gov ↗
Medicare enrolled sinceAugust 14, 2018 (8 years)
✓ Medicare✓ Medicaid
Certified for Medicaid; ask whether a Medicaid bed is available.
Quality & inspections
Explore this facility's official CMS inspection history, staffing levels and quality measures below — sourced directly from Medicare's public records.
Ratings and inspection data on this page come directly from CMS's public records and are never altered for any paid listing. Medicare data as of September 2026.
What Medicare found
1 strength and 4 things to ask about in Medicare's inspection, fine and staffing records for this home. 2 care-quality measures are worse than the state average in the rehab and long-term care section below.
Strengths
- Registered nurse time per resident1 hr 00 min a dayMaryland average: 51 minStrength
About average
- Nurse staffing per resident3 hr 55 min a dayMaryland average: 3 hr 52 minAbout average
Things to ask about
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- Serious health citations1 for immediate jeopardyCitations where inspectors found residents were harmed or put in immediate danger, most recently in Jan 2026 (within the past year). All 1 were later corrected.Ask about this
- Fines and penalties2 fines totaling $43,352Federal penalties from the last three years, most recently in Jan 2026 (within the past year). The national average is $30,972 per home.Ask about this
- Health citations at last inspection44 (Jul 2026)Maryland average: 17.0. Most citations are minor and corrected within weeks.Worse than state average
- Nursing staff turnover56% a yearMaryland average: 40%Worse than state average
Source: Medicare (CMS) inspection, penalty and staffing records, compared with the Maryland average. Problems may have been corrected since; ask the home about anything listed here. How we choose these
Short-term rehab or long-term care?
Medicare rates these separately, and many homes are better at one than the other.
Short-term rehab
For a stay of a few weeks after a hospital visit, such as after surgery or a stroke.
- Sent back to the hospital20.8%State average: 21.0%About average
- Needed an emergency room visit11.6%State average: 9.8%About average
- Newly given antipsychotic drugs0.6%State average: 1.1%Better than average
Physical therapist time: about 4 minutes per resident a day. That is less than the state average of 6 minutes. If rehab is the goal, ask how many therapy sessions a week to expect.
Long-term care
For residents who live at the home for months or years.
- Falls with a major injury2.5%State average: 2.4%About average
- Pressure sores (bedsores)8.7%State average: 5.9%Worse than average
- Given antipsychotic drugs7.5%State average: 13.8%Better than average
- Hospital stays per 1,000 resident days1.8State average: 1.3Worse than average
Source: Medicare (CMS) quality measures, compared with the Maryland average. Lower is better for every rate shown.
Who pays, and how full it is
Most residents here have their care paid by Medicaid. In Maryland, Medicaid pays for 65% of resident days at a typical home.
- 66% Medicaid
- 21% Medicare
- 13% Private pay, insurance and other
Beds in use, on average49%Maryland typical: 88%
Cost of care per resident day$494Maryland typical: $408
Shares of resident days, from the home’s Medicare cost report for the year ending December 2024. The cost per day is what care costs the home to provide, not the price you would pay; ask the home for its private-pay rate. A busy home may have fewer open beds, so ask about availability.
Ratings over time
Its overall Medicare rating is 1 star now, down from 2 stars in October 2021. It has ranged from 1 to 3 stars and changed 9 times.
Overall rating1★
Health inspections1★
Staffing2★
Quality of care4★
Nurse hours per resident per day3.9
202120222023202420252026
Show the values by year
| Month | Overall | Inspections | Staffing | Quality | Nurse hours |
|---|---|---|---|---|---|
| Oct 2021 | 2 | 2 | 3 | 4 | 4.0 |
| Jan 2022 | 2 | 2 | 2 | 4 | 4.3 |
| Jan 2023 | 1 | 2 | 1 | 4 | 3.7 |
| Jan 2024 | 3 | 3 | 3 | 3 | 3.9 |
| Feb 2025 | 3 | 3 | 2 | 4 | 3.8 |
| Feb 2026 | 2 | 2 | 3 | 4 | 4.2 |
| Sep 2026 | 1 | 1 | 2 | 4 | 3.9 |
Source: Medicare (CMS) monthly Care Compare releases since 2019. Medicare has changed how some ratings are calculated over the years and paused most inspections in 2020, so some jumps reflect rule changes rather than changes at the home. Our methodology
See the full inspection reportEvery citation, fine, staffing figure and quality measure Medicare publishes for this home
From Medicare’s September 2026 data. Each inspection is dated below; staffing comes from payroll records for a recent quarter, and resident outcomes cover the latest period Medicare reports.
Inspection summary
How this facility compares to state and national averages on CMS-reported problems.
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Three-survey history
Citation counts across this facility's three most recent inspection cycles, so you can see whether problems are trending up, down, or holding steady.
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